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CFG/NAC: Return Policy

All returns must be initiated through Chargd Electric Bikes. Please email us with your request.

This return policy applies to the following brand products:

  • E-Concept
  • e-Mazing Innovations
  • Grace
  • Hollandia

All Return Claims must be initiated within 15 days from the date of delivery. All bikes must be in brand new, unused condition. All returns will be handled on a case-by-case basis. 

Chargd will issue a return authorization with the correct return shipping address. No returns will be accepted without a valid return authorization number.

Customer is responsible for all return shipping costs. A re-stocking fee of up to 25% will be deducted from your return.

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