Emazing Bicycle: Return Policy
All returns must be initiated through Chargd Electric Bikes. Please email us with your request
You may return or exchange new, unopened items within 30 days of delivery. Authorization by Emazing Bike is required for any returns or exchanges. This can be done by contacting Emazing Bike through email. Merchandise must be returned in new, un-used, and un-ridden condition, in the original box, complete with all packing materials, documents, warranty form, accessories, etc. Additionally, buyer must ship out the merchandise within 5 business days of receiving the return/exchange authorization.
A minimum 15% re-stocking fee will be deducted from your refund for all returns and exchanges, except in the case that the return or exchange is a result of our error. This re-stocking fee covers credit card processing costs and cost of returning items to inventory.
NO REFUNDS for units or parts that are used (ridden), not in its original condition, is damaged, or has missing parts for reasons not due to our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.