Chargd Electric Bikes offers FREE SHIPPING to the lower 48 United States on all orders $100 or more. If you require shipping to Hawaii, Alaska, Canada, or else where, we can provide a quote upon request. Just contact us, here, and we'll get back you as soon as possible! (usually within one business day)
Upon ordering, you will receive an order confirmation email from us. Orders will be processed within 2 business days. All orders usually ship within 3 business days, unless otherwise noted on the specific product page. You will receive an email with tracking information upon shipment.
QuietKat Utility Vehicles (not bikes) are made to order and will ship 2-3 weeks from the purchase date.
All orders cancelled after 24 hours are subject to a $50 administration fee and up to 25% restocking fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for all return shipping charges.
Pre-Orders or backordered items cancelled after 48 hours from the time of purchase, will incur a $50 administration fee and a flat 10% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is held to the same policy as mentioned above.
QuietKat products that are pre or backorders CANNOT be cancelled after 48 hours from the date of purchase.
There are NO EXCEPTIONS to our cancellation policy.
Chargd allows returns to be initiated up to 14 days from the date of product delivery. Please email us at email@example.com, to notify us of your intent. All returns will be made directly to the manufacturer of the product, but must be initiated by Chargd Electric Bikes. The customer is responsible for all return shipping costs. Once a return is processed and accepted by the manufacturer, Chargd will release the return credit. Refunds will be issued only to the card used for payment.
All products MUST be unused, in new condition with no visible defects. All returns will incur up to a 35% restocking fee, deducted from your return. All items must be shipped in their original packaging. The customer is responsible for all return shipping costs.
If your purchase came with a free gift, the gift MUST be returned as well. Amazon gift cards are non-refundable. All refunded orders that came with an Amazon gift card will be refunded less the price of the gift card.
Exception: We do not accept returns on AddMotor bikes. The AddMotor Bikes come with a 1-year all-inclusive warranty that will be used to replace any parts that are defective or malfunctioning upon delivery. Absolutely No Returns.
Exception: Emojo bikes have a 7 day return policy from the date of delivery. Returns will only be accepted if the manufacturer fails to resolve a mechanical or technical issue. A restocking fee of 35% will be deducted from the return.
Due to the nature of shipping and packaging an electric bike, sometimes damage may occur during shipment.
Please inspect the packaging of your item(s) when they arrive, and send us any and all photos of the shipment.
Please send photos and a description to firstname.lastname@example.org and we will process a claim on your behalf.