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  • Image of ProdecoTech Stride 400 36V 400W 8 Speed Electric Bicycle - Chargd Electric Bikes

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ProdecoTech Stride 400 36V 400W 8 Speed Electric Bicycle

Your Price:
$1,299.00 $1,699.00

  • Built in the USA
  • Free Shipping in Lower 48 USA
  • Ships in 1-3 Business Days
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Quantity Remaining:

33 of 40 Sold

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Estimated Delivery: Between Nov 26 and Dec 01.

Need it delivered somewhere else? Contact Us for a Quote.


FLASH SALE - TODAY ONLY!
SAVE 5% on all ProdecoTech Bikes!
Enter Coupon PRODECO5OFF at Checkout.

Ends: 11:59:59PM
This Deal Ends In:

ProdecoTech Stride 400 36V 400W 8 Speed Electric Bicycle V6 (Rear Direct 400W, SAMSUNG RACK 36V 10.4AH, Avid Hydraulic Disc, SRAM X7- 8SPD, Conti Tour Tires 700) (White on White

The latest in the G Plus Stride series, the Stride 400 is a “power-on-demand” commuter e-bike for all ages. Whether tall or short, the step-through hybrid aircraft grade 6061-T6 aluminum frame allows for easy mounting and dismounting. Large 700C diameter wheels and various adjustment points promise a smooth and comfortable ride. You can be assured of years of issue free performance with the combination of pTech’s high-torque 400Watt (600Watt Peak) motor to Samsung’s 36V10.4Ah lithium battery. A quick twist of the throttle and 20 miles-per-hour has never been so much fun. State of the art component’s such as Avid’s hydraulic disc brakes, SRAM’s X7/X4 8 speed gear system and Continental tires to name a few guarantees a Best-In-Class e-bike at a Best-In-Class price. Developed and Built in the USA for the USA e-bike rider, nothing compares.

 

Features & Benefits

  • High Quality Samsung 36V 10.4Ah Li Rack Battery
  • Powerful pTech 400W Rear Direct Hub Motor
  • A super strong Aluminum 6061-T6
  • 20 MPH Top Speed
  • Ride up to 35 miles on a single battery charge!
  • Twist Throttle with LED Power Indicator
  • Top of the line SRAM X7 Twist 8-speed shifter and SRAM X4 derailleur
  • Continental Tour Ride 700C x 45mm Tires with pTech Double Wall Rims
  • Sleek Glossy white finished with Matte Black components
  • BUILT IN THE USA!
  • 2-year manufacturer's warranty
  • Click on the SPECS tab for more info
MOTOR pTech 400W Rear Direct Hub
BATTERY Samsung Rack 36V 10.4Ah Li
DISTANCE 25-35 Miles
TOP SPEED 20 mph (32 km/h)
POWER APPLIED Twist Throttle w/ Battery LED Indicator
FRAME Aluminum 6061-T6
FINISH Gloss White
COMPONENT FINISH Matte Black
FORK Cromoloy Hybrid
STEM Adjustable Alloy 31.8mm x 90mm
HANDLEBAR Cruiser 31.8 x 620mm
SADDLE Velo Plush
SEAT POST Adjustable Alloy 27.2mm x 350mm
SHIFTER SRAM X7 – 8 Speed
DERAILLEUR SRAM X4 – 8 Speed
CRANKSET Truvativ E400 Aluminum 42T x 170mm
PEDALS HTI Platform
CHAIN KMC X8.93
BRAKES SRAM AVID DB Hydraulic Disc
ROTORS SRAM AVID Centerline 180mm SS
TIRES Continental Tour Ride 700C x 45mm
RIMS pTech 700c x 19mm Dbl Wall AL (28×1.5)
SPOKES 18/8 Stainless Steel 12 Gauge
WEIGHT 52

 SHIPPING

Chargd Electric Bikes offers FREE SHIPPING to the lower 48 United States on all orders $100 or more. If you require shipping to Hawaii, Alaska, Canada, or else where, we can provide a quote upon request. Just contact us, here, and we'll get back you as soon as possible! (usually within one business day)

Upon ordering, you will receive an order confirmation email from us. Orders will be processed within 2 business days. All orders usually ship within 3 business days, unless otherwise noted on the specific product page. You will receive an email with tracking information upon shipment.

QuietKat Utility Vehicles (not bikes) are made to order and will ship 2-3 weeks from the purchase date.

 

CANCELLATIONS

All orders cancelled after 24 hours are subject to a $50 administration fee and up to 25% restocking fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for all return shipping charges. 

Pre-Orders or backordered items cancelled after 48 hours from the time of purchase, will incur a $50 administration fee and a flat 10% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is held to the same policy as mentioned above.

QuietKat products that are pre or backorders CANNOT be cancelled after 48 hours from the date of purchase.

There are NO EXCEPTIONS to our cancellation policy.

 

RETURNS

Chargd allows returns to be initiated up to 14 days from the date of product delivery. Please email us at info@chargdelectricbikes.com, to notify us of your intent. All returns will be made directly to the manufacturer of the product, but must be initiated by Chargd Electric Bikes. The customer is responsible for all return shipping costs. Once a return is processed and accepted by the manufacturer, Chargd will release the return credit. Refunds will be issued only to the card used for payment.

All products MUST be unused, in new condition with no visible defects. All returns will incur up to a 35% restocking fee, deducted from your return. All items must be shipped in their original packaging. The customer is responsible for all return shipping costs.

If your purchase came with a free gift, the gift MUST be returned as well. Amazon gift cards are non-refundable. All refunded orders that came with an Amazon gift card will be refunded less the price of the gift card.

Exception: We do not accept returns on AddMotor bikes. The AddMotor Bikes come with a 1-year all-inclusive warranty that will be used to replace any parts that are defective or malfunctioning upon delivery. Absolutely No Returns.

Exception: Emojo bikes have a 7 day return policy from the date of delivery. Returns will only be accepted if the manufacturer fails to resolve a mechanical or technical issue. A restocking fee of 35% will be deducted from the return.

 

DAMAGES

Due to the nature of shipping and packaging an electric bike, sometimes damage may occur during shipment.

Please inspect the packaging of your item(s) when they arrive, and send us any and all photos of the shipment.

Please send photos and a description to info@chargdelectricbikes.com and we will process a claim on your behalf. 

 

All claims must be initiated through Chargd Electric Bikes. Please email us with your request.

PRODECOTECH warrants this product, including all individual components against defects in material or workmanship as follows:

PRODECOTECH FRAME WARRANTY

PRODECOTECH bicycle frames are warranted to be free from manufacture defects in materials and/or workmanship for 2 years for the original owner. If the bicycle is sold and/or ownership transferred, the frame warranty will follow PRODECOTECH’S 2 year component warranty.

PRODECOTECH LIMITED 2 YEAR COMPONENTS WARRANTY

PRODECOTECH’S bicycle components including forks, stem, handlebar, headset, seat post, saddle, brakes, cables, bottom bracket, crank set, pedals, chain, rims, spokes, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, kickstand, reflectors and hardware are warranted to be free from manufacture defects in materials and/or workmanship for a 2 year period from the date of original purchase. Electronic components such as controllers, batteries, motors, and chargers may need to be returned to PRODECOTECH for testing prior to replacement. Wear and tear is not covered under warranty. Sram warrants their component parts directly. PRODECOTECH is not authorized to replace or repair Sram parts. SRAM can be contacted directly at www.sram.com.

PRODECOTECH LIMITED 2 YEAR BATTERY WARRANTY

PRODECOTECH’S lithium ion LiFEPO4 batteries are warranted to be free from manufacture defects in materials and/or workmanship for a 2 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage

PRODECOTECH LIMITED 30 DAY FULL REPLACEMENT WARRANTY

If within the first 30 days of purchase, PRODECOTECH at their sole option and expense will repair or replace any defective PRODECOTECH bicycle upon determining whether the damage, failure, or loss is due to a major defect. PRODECOTECH or your PRODECOTECH dealer will have sole discretion to determine whether the damage, failure or loss is due to a major defect or otherwise. Warranty claims must be made by the original purchaser by contacting PRODECOTECH Customer Service Center at 800-943- 6190 within the 30 day warranty period.

TERMS OF WARRANTY

This warranty only applies to the original registered owner of a PRODECOTECH bicycle. This warranty does not apply to rental or commercial use bicycles. This warranty is expressly limited to the replacement of defective parts with those of equal or greater value at the sole discretion of PRODECOTECH. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, operator error, water damage, stunt riding or improper follow-up maintenance. This warranty does not include normal wear and tear parts (tires, tubes, brake pads). PRODECOTECH will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall PRODECOTECH be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

WARRANTY REMEDY

If your PRODECOTECH electric bicycle is not working properly because of a defect, you may return it to the place of purchase or any authorized PRODECOTECH dealer for inspection. You may direct your warranty questions to an authorized PRODECOTECH dealer or PRODECOTECH Customer Service at 800-943-6190. Parts which are verified by PRODECOTECH to be defective and qualify for warranty replacement will be provided after your warranty claim is processed. All shipping costs and labor for the warranted defective part to PRODECOTECH are the responsibility of the owner. Prior to any warranty replacement, your bicycle must be registered with PRODECOTECH on our website http://prodecotech.com/registeryour-bike/ or by mailing in the warranty registration card. Proof of purchase in the form of a bill of sale or receipted invoice is required. This warranty is the sole and exclusive remedy and is in lieu of all other remedies, including consequential and incidental damages. Some states do not allow the exclusion of limitation of consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights that may vary from state to state.

SHIPPING TERMS

International customers and customers outside of the Continental USA will be subject to all shipping fees, duties and taxes, regardless of location of initial purchase. After 30 days of ownership all shipping charges and labor costs are the responsibility of all bicycle owners regardless of location, for shipping components to PRODECOTECH or an authorized PRODECOTECH dealer.

Chargd works very hard with our suppliers to allow for the most competitive prices found online for all of our electric bikes. We want our customers to be 100% confident that they are receiving the best price available for the product being purchased.

If another store offers a lower price than us within thirty days of purchase, please let us know. We will refund your original payment the difference. If within thirty days, Chargd has a lower price available for the same item you ordered, will will refund that difference as well. 

Simply e-mail us a link to the same product on our website, or on our competitors website within thirty days from the date of your order and we will process the credit accordingly.

There are some limitations that affect our 100% Price Guarantee:

  • The item must be purchased from our website before requesting a price match
  • Buy One, Get One promotions  and rebates are ineligible.
  • The competitor's website must have the item in stock.
  • Brick and Mortar retail locations are ineligible. The competitor must be an online retailer only.
  • Discounter and auction websites are excluded (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question
  • Shipping charges may be included in the item price, but sales tax is not included.

THIS DOES NOT APPLY TO THE FOLLOWING:

  • X-Treme X-Cursion (not Elite), X-Treme Rubicon, X-Treme Sedona

On top of our own guarantee, this is backed by the Norton Shopping Guarantee, up to $100. If our advertised price drops by up to $100, they will pay you the difference, guaranteed.

You will be required to show Proof of Guarantee, Proof of Purchase, and Proof of lower price when claiming your price match.

 

We are constantly updating this page as we receive feedback from our customers. If you still have questions after reading this FAQ, please reach out to us: info@chargdelectricbikes.com

What payment methods are accepted? 

We accept all major credit cards: Visa, MasterCard, American Express, and Discover. We also accept Paypal, Amazon Payments, and Apple Pay. Please contact us before placing your order if you have any questions.

How much does shipping cost? 

We currently offer FREE shipping to the contiguous (lower 48) United States on all bicycles. All other locations, including Alaska and Hawaii will require us to provide a shipping quote. Please contact us before placing your order, and we can provide you with the added shipping costs up front.

Can you ship to Canada? 

We can ship X-Treme brand bikes to Canada for a flat rate of $450. Surface 604 bikes ship free. Prodecotech bikes can be shipped on the customer's shipping account, where they will be responsible for all charges. All other brands will require a quote. Please contact us before placing your order, and we can provide you with the added shipping costs up front.

How long does shipping take?

We most often ship via UPS Ground or FedEx. Lighter orders may be fulfilled vis USPS First Class Priority Mail. Most items will ship within 3 business days of purchase and require 3-7 business days of travel time, depending on your location. If you do not receive tracking information within 5 business days, and have not heard from us, please contact us immediately. 

There are some items that take longer to ship. Some ProdecoTech models require 7-10 business days to be built before they're shipped. QuietKat All-Terrain 3-Wheel vehicles require 2-3 weeks to be built before shipping. Any exceptions to our normal policy will be noted on the product page.

Will my bike be assembled when it arrives?

No, it will not be 100% assembled. In order to keep shipping free, all bikes must be packaged in a box. Please check out our ASSEMBLY page for more details!

Does my bike come with a warranty?

Yes, every bike comes with standard with a manufacturer's warranty. However, each manufacturer does have a different warranty program. Please check the warranty tab on the product your inquiring about or visit our WARRANTY page and follow the link to the manufacturer of your bike!

Are there any discounts available?

If the product in question has a discount that is currently activated, there will be a note on the products page, located under the add to cart button or shipping timeline details. If there is any special discounts, they may sometimes be displayed in the yellow notification bar at the top of the website. If you are buying 2 or more bikes at one time, please contact us and we may be able to negotiate a special discount for your order.

ProdecoTech Stride 400 36V 400W 8 Speed Electric Bicycle V6 (Rear Direct 400W, SAMSUNG RACK 36V 10.4AH, Avid Hydraulic Disc, SRAM X7- 8SPD, Conti Tour Tires 700) (White on White

The latest in the G Plus Stride series, the Stride 400 is a “power-on-demand” commuter e-bike for all ages. Whether tall or short, the step-through hybrid aircraft grade 6061-T6 aluminum frame allows for easy mounting and dismounting. Large 700C diameter wheels and various adjustment points promise a smooth and comfortable ride. You can be assured of years of issue free performance with the combination of pTech’s high-torque 400Watt (600Watt Peak) motor to Samsung’s 36V10.4Ah lithium battery. A quick twist of the throttle and 20 miles-per-hour has never been so much fun. State of the art component’s such as Avid’s hydraulic disc brakes, SRAM’s X7/X4 8 speed gear system and Continental tires to name a few guarantees a Best-In-Class e-bike at a Best-In-Class price. Developed and Built in the USA for the USA e-bike rider, nothing compares.

 

Features & Benefits

  • High Quality Samsung 36V 10.4Ah Li Rack Battery
  • Powerful pTech 400W Rear Direct Hub Motor
  • A super strong Aluminum 6061-T6
  • 20 MPH Top Speed
  • Ride up to 35 miles on a single battery charge!
  • Twist Throttle with LED Power Indicator
  • Top of the line SRAM X7 Twist 8-speed shifter and SRAM X4 derailleur
  • Continental Tour Ride 700C x 45mm Tires with pTech Double Wall Rims
  • Sleek Glossy white finished with Matte Black components
  • BUILT IN THE USA!
  • 2-year manufacturer's warranty
  • Click on the SPECS tab for more info
MOTOR pTech 400W Rear Direct Hub
BATTERY Samsung Rack 36V 10.4Ah Li
DISTANCE 25-35 Miles
TOP SPEED 20 mph (32 km/h)
POWER APPLIED Twist Throttle w/ Battery LED Indicator
FRAME Aluminum 6061-T6
FINISH Gloss White
COMPONENT FINISH Matte Black
FORK Cromoloy Hybrid
STEM Adjustable Alloy 31.8mm x 90mm
HANDLEBAR Cruiser 31.8 x 620mm
SADDLE Velo Plush
SEAT POST Adjustable Alloy 27.2mm x 350mm
SHIFTER SRAM X7 – 8 Speed
DERAILLEUR SRAM X4 – 8 Speed
CRANKSET Truvativ E400 Aluminum 42T x 170mm
PEDALS HTI Platform
CHAIN KMC X8.93
BRAKES SRAM AVID DB Hydraulic Disc
ROTORS SRAM AVID Centerline 180mm SS
TIRES Continental Tour Ride 700C x 45mm
RIMS pTech 700c x 19mm Dbl Wall AL (28×1.5)
SPOKES 18/8 Stainless Steel 12 Gauge
WEIGHT 52

 SHIPPING

Chargd Electric Bikes offers FREE SHIPPING to the lower 48 United States on all orders $100 or more. If you require shipping to Hawaii, Alaska, Canada, or else where, we can provide a quote upon request. Just contact us, here, and we'll get back you as soon as possible! (usually within one business day)

Upon ordering, you will receive an order confirmation email from us. Orders will be processed within 2 business days. All orders usually ship within 3 business days, unless otherwise noted on the specific product page. You will receive an email with tracking information upon shipment.

QuietKat Utility Vehicles (not bikes) are made to order and will ship 2-3 weeks from the purchase date.

 

CANCELLATIONS

All orders cancelled after 24 hours are subject to a $50 administration fee and up to 25% restocking fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for all return shipping charges. 

Pre-Orders or backordered items cancelled after 48 hours from the time of purchase, will incur a $50 administration fee and a flat 10% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is held to the same policy as mentioned above.

QuietKat products that are pre or backorders CANNOT be cancelled after 48 hours from the date of purchase.

There are NO EXCEPTIONS to our cancellation policy.

 

RETURNS

Chargd allows returns to be initiated up to 14 days from the date of product delivery. Please email us at info@chargdelectricbikes.com, to notify us of your intent. All returns will be made directly to the manufacturer of the product, but must be initiated by Chargd Electric Bikes. The customer is responsible for all return shipping costs. Once a return is processed and accepted by the manufacturer, Chargd will release the return credit. Refunds will be issued only to the card used for payment.

All products MUST be unused, in new condition with no visible defects. All returns will incur up to a 35% restocking fee, deducted from your return. All items must be shipped in their original packaging. The customer is responsible for all return shipping costs.

If your purchase came with a free gift, the gift MUST be returned as well. Amazon gift cards are non-refundable. All refunded orders that came with an Amazon gift card will be refunded less the price of the gift card.

Exception: We do not accept returns on AddMotor bikes. The AddMotor Bikes come with a 1-year all-inclusive warranty that will be used to replace any parts that are defective or malfunctioning upon delivery. Absolutely No Returns.

Exception: Emojo bikes have a 7 day return policy from the date of delivery. Returns will only be accepted if the manufacturer fails to resolve a mechanical or technical issue. A restocking fee of 35% will be deducted from the return.

 

DAMAGES

Due to the nature of shipping and packaging an electric bike, sometimes damage may occur during shipment.

Please inspect the packaging of your item(s) when they arrive, and send us any and all photos of the shipment.

Please send photos and a description to info@chargdelectricbikes.com and we will process a claim on your behalf. 

 

All claims must be initiated through Chargd Electric Bikes. Please email us with your request.

PRODECOTECH warrants this product, including all individual components against defects in material or workmanship as follows:

PRODECOTECH FRAME WARRANTY

PRODECOTECH bicycle frames are warranted to be free from manufacture defects in materials and/or workmanship for 2 years for the original owner. If the bicycle is sold and/or ownership transferred, the frame warranty will follow PRODECOTECH’S 2 year component warranty.

PRODECOTECH LIMITED 2 YEAR COMPONENTS WARRANTY

PRODECOTECH’S bicycle components including forks, stem, handlebar, headset, seat post, saddle, brakes, cables, bottom bracket, crank set, pedals, chain, rims, spokes, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, kickstand, reflectors and hardware are warranted to be free from manufacture defects in materials and/or workmanship for a 2 year period from the date of original purchase. Electronic components such as controllers, batteries, motors, and chargers may need to be returned to PRODECOTECH for testing prior to replacement. Wear and tear is not covered under warranty. Sram warrants their component parts directly. PRODECOTECH is not authorized to replace or repair Sram parts. SRAM can be contacted directly at www.sram.com.

PRODECOTECH LIMITED 2 YEAR BATTERY WARRANTY

PRODECOTECH’S lithium ion LiFEPO4 batteries are warranted to be free from manufacture defects in materials and/or workmanship for a 2 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage

PRODECOTECH LIMITED 30 DAY FULL REPLACEMENT WARRANTY

If within the first 30 days of purchase, PRODECOTECH at their sole option and expense will repair or replace any defective PRODECOTECH bicycle upon determining whether the damage, failure, or loss is due to a major defect. PRODECOTECH or your PRODECOTECH dealer will have sole discretion to determine whether the damage, failure or loss is due to a major defect or otherwise. Warranty claims must be made by the original purchaser by contacting PRODECOTECH Customer Service Center at 800-943- 6190 within the 30 day warranty period.

TERMS OF WARRANTY

This warranty only applies to the original registered owner of a PRODECOTECH bicycle. This warranty does not apply to rental or commercial use bicycles. This warranty is expressly limited to the replacement of defective parts with those of equal or greater value at the sole discretion of PRODECOTECH. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, operator error, water damage, stunt riding or improper follow-up maintenance. This warranty does not include normal wear and tear parts (tires, tubes, brake pads). PRODECOTECH will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall PRODECOTECH be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

WARRANTY REMEDY

If your PRODECOTECH electric bicycle is not working properly because of a defect, you may return it to the place of purchase or any authorized PRODECOTECH dealer for inspection. You may direct your warranty questions to an authorized PRODECOTECH dealer or PRODECOTECH Customer Service at 800-943-6190. Parts which are verified by PRODECOTECH to be defective and qualify for warranty replacement will be provided after your warranty claim is processed. All shipping costs and labor for the warranted defective part to PRODECOTECH are the responsibility of the owner. Prior to any warranty replacement, your bicycle must be registered with PRODECOTECH on our website http://prodecotech.com/registeryour-bike/ or by mailing in the warranty registration card. Proof of purchase in the form of a bill of sale or receipted invoice is required. This warranty is the sole and exclusive remedy and is in lieu of all other remedies, including consequential and incidental damages. Some states do not allow the exclusion of limitation of consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights that may vary from state to state.

SHIPPING TERMS

International customers and customers outside of the Continental USA will be subject to all shipping fees, duties and taxes, regardless of location of initial purchase. After 30 days of ownership all shipping charges and labor costs are the responsibility of all bicycle owners regardless of location, for shipping components to PRODECOTECH or an authorized PRODECOTECH dealer.

Chargd works very hard with our suppliers to allow for the most competitive prices found online for all of our electric bikes. We want our customers to be 100% confident that they are receiving the best price available for the product being purchased.

If another store offers a lower price than us within thirty days of purchase, please let us know. We will refund your original payment the difference. If within thirty days, Chargd has a lower price available for the same item you ordered, will will refund that difference as well. 

Simply e-mail us a link to the same product on our website, or on our competitors website within thirty days from the date of your order and we will process the credit accordingly.

There are some limitations that affect our 100% Price Guarantee:

  • The item must be purchased from our website before requesting a price match
  • Buy One, Get One promotions  and rebates are ineligible.
  • The competitor's website must have the item in stock.
  • Brick and Mortar retail locations are ineligible. The competitor must be an online retailer only.
  • Discounter and auction websites are excluded (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question
  • Shipping charges may be included in the item price, but sales tax is not included.

THIS DOES NOT APPLY TO THE FOLLOWING:

  • X-Treme X-Cursion (not Elite), X-Treme Rubicon, X-Treme Sedona

On top of our own guarantee, this is backed by the Norton Shopping Guarantee, up to $100. If our advertised price drops by up to $100, they will pay you the difference, guaranteed.

You will be required to show Proof of Guarantee, Proof of Purchase, and Proof of lower price when claiming your price match.

 

We are constantly updating this page as we receive feedback from our customers. If you still have questions after reading this FAQ, please reach out to us: info@chargdelectricbikes.com

What payment methods are accepted? 

We accept all major credit cards: Visa, MasterCard, American Express, and Discover. We also accept Paypal, Amazon Payments, and Apple Pay. Please contact us before placing your order if you have any questions.

How much does shipping cost? 

We currently offer FREE shipping to the contiguous (lower 48) United States on all bicycles. All other locations, including Alaska and Hawaii will require us to provide a shipping quote. Please contact us before placing your order, and we can provide you with the added shipping costs up front.

Can you ship to Canada? 

We can ship X-Treme brand bikes to Canada for a flat rate of $450. Surface 604 bikes ship free. Prodecotech bikes can be shipped on the customer's shipping account, where they will be responsible for all charges. All other brands will require a quote. Please contact us before placing your order, and we can provide you with the added shipping costs up front.

How long does shipping take?

We most often ship via UPS Ground or FedEx. Lighter orders may be fulfilled vis USPS First Class Priority Mail. Most items will ship within 3 business days of purchase and require 3-7 business days of travel time, depending on your location. If you do not receive tracking information within 5 business days, and have not heard from us, please contact us immediately. 

There are some items that take longer to ship. Some ProdecoTech models require 7-10 business days to be built before they're shipped. QuietKat All-Terrain 3-Wheel vehicles require 2-3 weeks to be built before shipping. Any exceptions to our normal policy will be noted on the product page.

Will my bike be assembled when it arrives?

No, it will not be 100% assembled. In order to keep shipping free, all bikes must be packaged in a box. Please check out our ASSEMBLY page for more details!

Does my bike come with a warranty?

Yes, every bike comes with standard with a manufacturer's warranty. However, each manufacturer does have a different warranty program. Please check the warranty tab on the product your inquiring about or visit our WARRANTY page and follow the link to the manufacturer of your bike!

Are there any discounts available?

If the product in question has a discount that is currently activated, there will be a note on the products page, located under the add to cart button or shipping timeline details. If there is any special discounts, they may sometimes be displayed in the yellow notification bar at the top of the website. If you are buying 2 or more bikes at one time, please contact us and we may be able to negotiate a special discount for your order.


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